General Terms & Conditions
1. Definitions and Identity
Provider: Rausch Italia, Via Fitta 19/A int.5, 38061 Arco (TN), Italy, VAT 02768860229.
Customer: Any individual or legal entity requesting or using the services.
Website: rausch-italia.it and its digital assets.
Neutral Node Policy: The domain rausch.it is classified as a Neutral Node and is not part of the active service infrastructure.
2. Scope and Jurisdiction
These terms apply to all digital services, technical interventions, consultancy, and domain-related activities.
These conditions prevail over any conflicting customer terms.
Contract language: Italian.
Applicable law: Italian law.
Jurisdiction: Court of Trento (Italy).
3. Nature of Services
Services are digital-only. No physical goods are shipped.
Deliverables are provided in digital format.
Intellectual property remains with the Provider unless otherwise agreed in writing.
4. Customer Obligations
Provide accurate and lawful information.
Use the services in compliance with applicable laws.
Protect access credentials.
Avoid harmful, illegal, or disruptive activities.
Cooperate during technical procedures.
5. Provider Obligations
Provide services with professional diligence.
Ensure reasonable operational continuity.
Offer support within the limits of the purchased service.
Communicate relevant changes when necessary.
6. Acceptable Use Policy (AUP)
Illegal or harmful content is prohibited.
Pornographic material, pirated software, hacking tools, and links to such content are not allowed.
Activities that may damage or slow down systems are prohibited.
Violations may result in immediate suspension.
7. Service Activation
Activation requires a written request (PEC, email, or letter).
The Provider prepares the domain and hosting space according to the selected plan.
Invoices are issued in the first days of the following month and must be paid within 30 days.
8. Duration, Renewal, Termination
Unless otherwise agreed, contracts have an annual duration (calendar year).
Domain and hosting renew automatically each year.
Termination must be received at least 60 days before expiration (by October 30 for annual contracts).
If no termination is received, the contract renews automatically.
9. Service Suspension
In case of non-payment, after 10 days from a PEC reminder, the Provider may suspend services without further notice.
Suspension does not entitle the Customer to refunds.
10. Gentle Refusal Clause
The Provider may decline service requests at its sole discretion.
No justification is required.
The refusal is neutral and non-discriminatory.
No liability arises from declined requests.
11. Delivery of Digital Work
Publishing the website constitutes completion of the assignment.
Customer approval authorizes publication.
Further modifications are considered separate services.
12. Customer Content and Intellectual Property
The Customer guarantees the legality of all provided materials.
The Provider may refuse non-compliant or risky content.
The Customer is responsible for any copyright or privacy violations.
13. Third-Party Interventions
Any third-party modification to the source code voids the warranty.
The Provider is not responsible for malfunctions caused by external scripts or unauthorized changes.
Restoration work is billed separately.
14. Data Protection (GDPR)
Data is processed according to minimization and purpose limitation principles.
Data is not shared with third parties unless required for service execution.
Customer rights under GDPR are guaranteed.
Data retention follows legal requirements.
15. Security
The Provider applies appropriate technical and organizational security measures.
The Customer is responsible for the security of their devices and credentials.
Technical issues may require incident management procedures.
16. Backup and Recovery
The service includes backup copies for extraordinary cases.
Backups have inherent limitations and do not replace the Customer’s own copies.
Restoration may incur additional costs.
17. Limitation of Liability
The Provider is not liable for indirect damages, data loss, or interruptions caused by external factors (network failures, cyberattacks, natural events).
The Provider is not responsible for malfunctions caused by third-party services.
Liability caps may be defined in specific agreements.
18. Force Majeure
If external and unforeseeable events occur that are beyond the Provider’s control
(such as blackouts, network failures, interruptions of national service providers,
natural events, large-scale cyberattacks, or other emergency situations),
service delivery may be temporarily suspended.
The Provider cannot be held liable for delays or interruptions caused by such events.
Notification is provided as soon as possible, and services are restored at the earliest opportunity.
19. Communications
Official communications occur via email, PEC, or other agreed channels.
A communication is considered delivered upon sending.
20. Governing Law and Jurisdiction
Italian law applies.
Exclusive jurisdiction: Court of Trento.
21. Final Provisions
Invalid clauses do not affect the validity of the remaining terms.
No waiver is valid unless confirmed in writing.
Terms may be updated and published with versioning.
Version 1.0 dated May 1, 2026